All products sold by Csmobiles by Newstri Corporate Solutions SL come with a 2-year "manufacturer warranty". The term of these warranties can be extended, and coverage is defined by the product purchased and the brand. Repairs to products, whether they are covered by warranty or not, are guaranteed by the manufacturer or certified workshop. Whether the brand has operations in the UK or is represented by a third party is irrelevant. Defective or faulty products must be returned directly to manufacturers or certified workshops.
Should you be unable to contact the manufacturer, you can send us the article, after requesting it by email to [email protected]. We will respond to you within 24/48 hours, with return instructions. We will not accept any returns without our prior approval. No package may be received at the headquarters of Newstri Corporate Solutions SL.
Newstri Corporate Solutions SL agrees to arrange repairs with its suppliers. Whatever the problem, you must return your product along with a copy of the invoice, the warranty card (included in the original box). Products are returned at the customer’s expense.
In case where the warranty is not applicable for the reparation, the manufacturer will quote a price for repair. For any information concerning the After Sales Service, our services are available from Monday to Friday from 9 am to 5 pm: see our Contacts page.
Product warranties sold by Newstri Corporate Solutions SL do not cover:
- replacement of consumables such as batteries, light bulbs, fuses, antennas, headphones, microphones and recording heads...);
- incorrect or inappropriate use of products. Please read the user manual supplied with your product carefully;
- malfunction due to accessories such as power cables;
- defects and consequences following repairs by a person non-certified by Newstri Corporate Solutions SL;
- defects and consequences due the incorrect use of the product, e.g. commercial purposes;
- defects and consequences due to external causes.
Please note that warranties do not apply to repairs for damage due to external causes, e.g. accidents, shocks, power spikes, lightning, etc, or to the customer’s incorrect use of the product, e.g. product not installed in accordance with manufacturer’s instructions, detrimental use of product, use of product for commercial purposes, use of unsuitable peripherals, accessories or consumables, etc.
In all cases, Newstri Corporate Solutions SL will not be held responsible if the manufacturer refuses to honour the warranty. In such a case, the manufacturer will provide a quote for repairs. Administration fees may be charged by the manufacturer if the customer refuses to pay for the repairs specified in the quote. Should the customer accept the quote, payment for the total amount of the quote should be sent to Newstri Corporate Solutions SL.