Csmobiles ships with the best transport agencies: GLS, TNT, Fedex and UPS, depending on the geographical area and the characteristics of the shipment, from Spain.
You will receive an e-mail with the tracking number of your shipment to be able to follow up until delivery. It is very important that you make sure that the email address entered in the order details is correct. If you are registered, you can also track your order by accessing https://www.csmobiles.com, entering your email and password, and pressing My Orders.
Shipments are insured at all risks. In the event that there is any transport incident in the delivery, it must be communicated within 24 hours to the email: [email protected], or via our online chat.
Delivery will be made at the address or address indicated by the user. In case of mistake when indicating the address or wanting to change it later, the User must take charge of the derived charges that result from this modification.
Those orders in "PROCESSING IN PROGRESS" or "SENT" status cannot be canceled since they have already been handled for shipment, even if they have not been deposited with the agency. In the event that the client rejects its delivery, the carrier will be charged as handling charges € 19.95, this amount will be deducted from the refund to be made. Once the client receives it, they have a 14-day withdrawal period.
The shipping costs depend on each product, its volume and weight, the standard price starts from € 11.90 (about £ 10.50 depending on the day's rate), however, each product has its shipping cost in the product file below of the purchase button perfectly visible to any user.
The shipment of the order may vary from 2 to 9 working days after receipt of the customer's payment, if this occurs before 5:00 p.m. on the current day (Monday to Thursday, Friday is before 2:00 p.m.).
The delivery time will appear in the cart, before completing the purchase, being variable , depending on the product (s) chosen.
Csmobiles reserves the right to add, remove or modify the shipping methods available, as well as their rates without prior notice. In any case, at the time of placing the order and before making the final payment, you will be informed of the exact rates for that order.
All orders must be collected by the recipient, if they refuse delivery to the agency Csmobiles will charge the client € 19.95 (about £ 17.50) for the costs of managing the non-collection of the product, if a client wishes to use the right of withdrawal it must be once picked up the product or cancel it before it is delivered.